FAQ's
FAQ's
*Welcome to MetroShopp! We offer a variety of home essentials and products to make life easier for both you and your feline companions. To help you navigate our store and answer any questions you may have, we've compiled this FAQ page.
Products & Services
Q. What type of products do you sell?
Ans: We offer a curated selection of home essentials and products for both humans and pets. Think of it as one-stop shopping for making your life more convenient and comfortable.
Q. Can I search for specific products?
Ans: Absolutely! You can use our search bar at the top of the page to find exactly what you need. We also have categories and filters to help you narrow down your options.
Q. Do you offer personalized recommendations?
Ans: Currently, we don't offer personalized recommendations. However, we're always working on improving our site and may add this feature in the future.
Ordering & Returns
Q. What are your shipping policies?
Ans: Currently, we don't offer free shipping. Shipping costs are calculated at checkout based on the weight and destination of your order.
Q. Do you accept returns?
Ans: Currently, only specific products are eligible for returns. You can find more information about our return policy and eligible products on our dedicated returns page.
Q. How do I return an item?
Ans: Our return process is still under development. We will update our FAQ and website when the process is ready for use.
Payment & Support
Q. What payment methods do you accept?
Ans: We currently accept payments through PayPal, Cashfree, and Port One. We're actively working on expanding our payment options to offer more convenience.
Q. How can I reach customer support?
Ans: If you have any questions or concerns, you can reach out to our 24/7 chatbot right on our store. If the chatbot cannot assist you, you can send a detailed email to support@metroshopp.in and our team will get back to you as soon as possible.
Additional Information
Q. How can I stay updated on new products and promotions?
Ans: Sign up for our email newsletter to receive updates on new arrivals, special offers, and more. You can also follow us on social media!
Q. Do you offer gift cards?
Ans: Not yet, but we're looking into adding gift cards as a feature in the future. Soon we'll be offering gift cards and update you.
Q. How long does shipping take?
For domestic orders, we ship through registered domestic courier companies and/or speed post. The delivery time is typically within 14+ days from the date of order confirmation. However, please note that delivery times may vary depending on the courier company's or postal authorities' norms.
Q. What is your return policy?
As selected products offer returns, we accept return of specific products. But if it have return option then We have a 7-day return policy. If you wish to return an item, it must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact us at support@metroshopp.in. Please note that returns may take a couple of days to process. For more information, please refer to our refund policy.
Q. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Please reach out to us at support@metroshopp.in with your order details and a description of the problem.
Q. How do I request an exchange?
If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you will be refunded on your original payment method. You can then proceed to purchase the desired item separately.
Q. Do you offer international shipping?
Currently we are offering shipping in USA only but working on going worldwide. For more information, please contact our helpdesk at support@metroshopp.in.
Q. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the refund status. If your return is approved, the refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
Q. Can I return sale items or gift cards?
Unfortunately, we do not accept returns for sale items or gift cards. All sales of discounted items and gift cards are final. If you have any questions or concerns about a specific item, please contact us at support@metroshopp.in before making a purchase.
Q. Where are you located?
We are based in India. However, we offer shipping services worldwide. Our physical address is not disclosed for security reasons, but you can contact us through email or phone for any inquiries.
We hope this FAQ page has been helpful. If you have any further questions, please don't hesitate to contact us